Help and Support

Contact Us

FAQs

I have registered but not received my password

If you do not receive an email with your password, please make sure to check your JUNK and SPAM folders. The email will come from dontreply.QOSTV

We have had reports of some providers blocking emails from the site. We advise, if possible, NOT to register on the site with an email from AOL, sky or email.com

Can I use a different account on PayPal to the one I registered on the site?

Yes! This previously caused an issue with payments not tying up with your account, but we have made some changes to resolve this, so its now possible to use a different email address on PayPal.

I've paid for the stream but still see the PayPal payment icon. I don't see the icon to View the stream.

Usually confirmation comes through from PayPal straight away. However, sometimes there is a delay. Please allow 5-10 minutes and try again. If you still cannot access the stream, either via the homepage or the Fixtures page, please email [email protected] with details of your login and PayPal email addresses

I'm a season ticket holder and trying to register my email, but get an error saying my email is not on the system, how do I watch the stream?

For Betfred Cup games, you need to login as a normal user, not a season ticket holder. If you're email is not already on our system, please register a new account. This will not affect your ability to view league games with your season ticket. There is no need to link the email address to your season ticket.

What should I see on the page where I view the stream?

Once you have purchased todays stream you should see a message saying "Sorry this media is offline". The stream will go live around 2.30. If you reload this page after that you should be connected.

How many devices can I view on?

You can only watch the live match on one device at any one time. If you sign into an additional device and try to view the live match you will be logged out of the first device. Likewise, if you share your login details and someone else logins in at the same time as you it will end your live match broadcast.

What devices can I watch the live match on?

Computers and laptops: You can watch the live match on an up to date computer or laptop. Make sure your browser is up to date and has JavaScript enabled. We recommend using Google Chrome, Firefox or Safari to view the match. If you are having issues viewing the match on one browser please try a different one.

iPads and iPhones: You much have iOS 11.3 or higher installed and use Safari or Google Chrome to view the live match.

Android: The live match will work on most modern, up to date Android devices, including phones, tablets and smart TVs.

Which devices can I NOT watch the live on?

The live match is not guaranteed to be viewable on gaming consoles such as PlayStation and X-Box.

Can I watch the live match on my smart tv?

This depends on the TV. Some TVs might work, we recommend trying to download Google Chrome to your TV. The most reliable way to view on the match on your TV is to connect it to a laptop with an HDMI cable.

Can I watch the live match on a tv channel?

No. The live match will not be available on a TV channel.

Can I screen share / cast the live match to my Smart TV?

Yes. You should be able to screenshare using a device like Chromecast or Apple TV. This will depend on the device you are casting from. The most reliable way to view on the match on your TV is to connect it to a laptop with an HDMI cable.

I have forgotten my password. How can I get a new one?

On the Home page, under the "Existing Subscribers" section is a link to request a new password.

What matches can are included with my season ticket?

You will be able to watch all Championship home games with your season ticket. Details of how to login will be posted before the first league game, but you will not require your email address. Betfred Cup and Challenge Cup matches will be available to season ticket holders on a Pay Per View basis.

Will my logins be the same for every match?

If you are not a season ticket holder, yes. For season ticket holders, the way you login will change for league games, but we will advise of how this will work before the first league game. Please keep your login details safe and do not share with anyone, if you share your login details and someone else logins in at the same time as you it will end your live match broadcast.

Can I share my login details?

No. If you share your login details and someone else logins in at the same time as you it will end your live match broadcast.

Can I watch the live match if I have a slow internet connection?

The quality of the stream depends on the speed and bandwidth of your internet connection. For the best experience we recommend an internet speed of at least 5Mbps. You can test your connection speed here: https://fast.com/.

Closing other browser tabs and programs while watching the match can help. It might also help to use an Ethernet cable rather than WiFi to connect to your modem.

What if the quality drops while watching the live match?

The quality of the stream depends on the speed and bandwidth of your internet connection. For the best experience we recommend an internet speed of at least 5Mbps. You can test your connection speed here: https://fast.com/.

Closing other browser tabs and programs while watching the match can help. It might also help to use an Ethernet cable rather than WiFi to connect to your modem.

How can I get help if I am having problems viewing the live match on a matchday?

If you are having issues on one device please try a different device or a different browser on the same device. If you still need help, email us at [email protected]. Please provide as much detail about the issue as possible.

Can I use a Virtual Private Network (VPN) or proxies to watch the live match?

No. This can cause the stream not to function.

Will I able to watch the live match outside the UK & Ireland?

Yes.

When does the stream start on a matchday?

The stream will start around 30 minutes before kickoff.

If I miss kick-off can I start watching the live match after it has started?

Yes. You can login and start viewing the match at any time until the end of the event.

Massive thanks to Morton FC for putting together a list of FAQs that we were able to adapt